eServices, Consumer Protection, Nigeria’s Banking and Telecommunications Industries: Putting New Wine in Old Skin

Abstract

Technological advancement and its incorporation into the process of service provision of banking and telecommunications in Nigeria have given birth to issues which service providers, industry regulators and consumers are currently grappling with because the framework which regulates the relationship between interfacing consumers and service providers is not at par with technological advances. This article attempts bringing consumers of these services delivered via technology driven media within the rubric of the concept and jurisprudence of consumer protection in Nigeria and reveals that there is need for legislation and formulation of legal principles on such services.